EXCHANGE POLICY AND RETURN OF PRODUCTS AND VALUES

Dear customer, we hope you are very happy and satisfied with the Bothanica Mineral product (s) you purchased through our website.

However, if for any reason you need to exchange or return the product (s), we will tell you how to proceed, always in a transparent manner, as is usual in Bothanica Mineral, always doing good and good. Below we have some of the main information on this subject, but you can also send your question or request to the email alo@bothanicamineral.com.br, by WhatsApp 11 4508-8998 and / or by 0800 941 8998 and we will be happy to help you. help!

Come on?!

1 - What is the deadline and procedure for requesting the exchange or return of the products and values ​​of the product (s) I purchased?

To answer that question, we need to know why you want to return the product (s). See the options below which best fits your situation:

1.1 - Right of Repentance

Deadline: If you have regretted the purchase of the product (s), you can request the return of the amounts paid within 7 (seven) consecutive days from receipt, provided that the product (s) ( s) do not contain signs of use, are in the original packaging and also have the invoice with the purchase data.

This is provided for in Article 49 of the Consumer Protection Code.

Procedure: To return the product (s) to us, you must first contact us via e-mail, WhatsApp or telephone and inform that you want to make the return for the right of regret.

After that, we will send you an email with the procedure and the post code to be presented at the post office, so that you do not have to pay for this return!

With this code in hand, you must pack the product (s) in the original or similar packaging, along with all items and accessories. In addition, we also need you to send along the invoice for the product (s). Then, just forward it to us.

Return of values: Upon receipt of the product (s), we will analyze whether everything is correct and, if it is in accordance with our Exchange Policy, we will make the return of the amounts paid (in the same way chosen at the time of purchase), within 30 (thirty) days. If you prefer, instead of making a refund, we can also provide you with a “BM-Voucher” for your next purchase!

1.2 - Defects

Deadline: If the product (s) you purchased have a defect, you can request the return of the amounts paid or exchange the product (s) within 30 (thirty) consecutive days from receipt, as long as the product (s) do not contain signs of use, are in the original packaging and also have the invoice with the purchase data.

This is provided for in Article 26 of the Consumer Protection Code.

Procedure: To return the product (s) to us, you must first contact us via email, WhatsApp or phone and inform that you want to return and / or exchange due to a defect.

After that, we will send you an email with the procedure and the post code to be presented at the post office, so that you do not have to pay for this return!

With this code in hand, you must pack the product (s) in the original or similar packaging, along with all items and accessories. In addition, we also need you to send along the invoice for the product (s). Then, just forward it to us.

Exchange or Return of Values: Upon receipt of the product (s), we will analyze whether everything is correct and, if it is in accordance with our Exchange Policy, we will return the amounts paid (in the same way chosen in the time of purchase) or replacement by the same product (s) within 30 (thirty) days. If you prefer, instead of making a refund, we can also provide you with a “BM-Voucher” for your next purchase!

1.3 - Product different from the purchased

Deadline: If the product (s) you received is different from the one (s) you purchased, just contact us by e-mail or WhatsApp, within 7 ( seven) calendar days from receipt, and we will resolve it as soon as possible, as long as the product (s) do not contain signs of use, are (are) in the original packaging and also have (are) the invoice with the purchase data.

Procedure: To return the product (s) to us, you must first contact us via email, WhatsApp or phone and inform that you received a product (s) different from the one (s) you purchased .

After that, we will send you an email with the procedure and the post code to be presented at the post office, so that you do not have to pay for this return!

With this code in hand, you must pack the product (s) in the original or similar packaging, along with all items and accessories. In addition, we also need you to send along the invoice for the product (s). Then, just forward it to us.

Exchange or Return of Values: Upon receipt of the product (s), we will analyze whether everything is correct and, if it is in accordance with our Exchange Policy, we will return the amounts paid (in the same way chosen in the time of purchase) and / or replacement by the product (s) you had chosen, within 30 (thirty) days. If you prefer, instead of making a refund, we can also provide you with a “BM-Voucher” for your next purchase!

2 - When should I refuse to receive the product (s)?

If you find that the product (s) is (are) broken, the packaging is open or that it is not the product (s) you ordered, we ask that you refuse delivery and enter immediately contact us so that we can resolve this as soon as possible.

However, if you only noticed any of these things after receiving the product, just follow the steps we talked about above to exchange the product (s) and we will be happy to help you!

3 - What is the deadline for Bothanica Mineral to complete the exchange or return procedure for the values ​​of the product (s) I purchased?

By article 18, paragraph 1, of the Consumer Protection Code, we have up to 30 (thirty) days to resolve these issues, but we will certainly make the greatest possible effort so that everything is right before this deadline!

4 - How do I cancel my order?

If you have chosen to make the payment by boleto bancário, your order will be automatically canceled if the payment is not made on the due date.

If the order has already been paid and approved, we ask that you contact us, via email, WhatsApp or phone, as soon as possible to request the cancellation.

We are a family owned and operated business.

We hope that these questions and answers have helped you to better understand how our policy for exchanging and returning products and values ​​works, but we also remember that we are always available to assist you through the email alo@bothanicamineral.com.br, at WhatsApp 11 4508-8998 and / or 0800 941 8998.

Bothanica Mineral - We do good and good